Privacy Policy
Last Updated: August 27, 2026
QRONOZ CO., Ltd. (“QRONOZ,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit qronoz.com.tw, register a product, contact support, use our online support tools, or otherwise interact with QRONOZ.
1. Information We Collect
We may collect information that you provide directly to us, including:
Your name and contact information, such as your email address
Product information, such as model number and product identifiers
Purchase information, such as purchase date, retailer, and order information
MAC address or other product-identifying information when required for product registration or support
Information submitted through product registration or support requests
System information, screenshots, logs, error messages, and other troubleshooting information you choose to provide
Communications and feedback you send to QRONOZ
We may also automatically collect limited technical information when you use our website, including:
IP address
Browser and device information
Pages visited and interactions with the website
Cookie and similar technology information
2. How We Use Information
We may use information to:
Process and verify product registrations
Determine eligibility for extended warranty coverage
Provide technical and customer support
Respond to questions and requests
Diagnose product or setup issues
Maintain records related to warranty and support services
Improve our products, documentation, website, and support experience
Maintain website security and prevent misuse
Comply with applicable legal and regulatory obligations
Information submitted for product registration, support, or warranty purposes will not be used for unrelated marketing unless you separately choose to receive marketing communications.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies for essential website functions, analytics, performance, security, and other disclosed purposes.
Where available, you may manage non-essential cookies through our Cookie Settings.
The specific cookies and technologies used on the website may change as our website and service providers are updated.
4. How We Disclose Information
We may disclose personal information to service providers that assist us with activities such as:
Website hosting and maintenance
Form processing
Analytics
Customer support and AI-assisted support
Product registration
Email and communications
Security and fraud prevention
These service providers may process information only as necessary to provide their services to QRONOZ, subject to applicable contractual and legal requirements.
We may also disclose information:
When required by law, regulation, legal process, or governmental request
When reasonably necessary to protect QRONOZ, our customers, our rights, property, or security
In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on factors including:
The type of information collected
The duration of applicable warranty coverage
The need to maintain support or product-registration records
Legal, accounting, regulatory, or dispute-resolution requirements
When information is no longer reasonably necessary, we may delete or anonymize it in accordance with applicable law.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights and Choices
Depending on where you live, applicable law may provide you with rights regarding your personal information.
These rights may include the ability to request:
Access to personal information we maintain about you
Correction of inaccurate personal information
Deletion of certain personal information
Information about how personal information is collected, used, or disclosed
Other rights provided under applicable privacy law
To submit a privacy-related request, contact:
We may need to verify your identity before processing certain requests.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, marketplaces, retailers, or services.
Those third parties operate under their own privacy policies and practices. QRONOZ is not responsible for the privacy practices, security, or content of third-party websites or services.
9. Children’s Privacy
The QRONOZ website and services are not directed to children under 13.
We do not knowingly seek to collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
10. International Data Processing
QRONOZ is based in Taiwan, and information may be processed or stored in Taiwan or in other countries where QRONOZ or its service providers operate.
Where applicable law requires additional safeguards for international data transfers, we will take reasonable measures designed to comply with those requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations.
When we make changes, we will update the “Last Updated” date at the top of this page and provide any additional notice required by applicable law.
12. Contact Us
For questions about this Privacy Policy or QRONOZ privacy practices, contact:
QRONOZ CO., Ltd.
9F.-2, No. 6, Ln. 180, Sec. 6, Minquan E. Rd.
Neihu Dist., Taipei City, Taiwan
support@qronoz.com.tw